THE DIRTY ARMY: NIK, IF YOU’RE FEMALE DON’T COME HERE, THEY’LL TRY TO TAKE ADVANTAGE OF YOU. I came in one morning to get an oil change. The guy at the front desk told me the oil change would cost me $36. I thought that was already really pricey, but they had such great reviews I decided to go ahead with the work. I told the guy at the front desk that I would need my tires rotated as well. He informed me that they would look at them, and see if I needed to get them rotated. I told him he I would be back at 4pm at the latest and he informed me my car would definitely be ready.
I returned at about 3:15pm and a different guy was at the front desk. My oil change wasn’t completed (and had probably not even been started because he needed 5 more minutes) and all of a sudden they wanted to charge me $56. Seriously, $56 FOR A FREAKING OIL CHANGE?!
I informed the guy at the front desk that that price was RIDICULOUS and there was no way I was paying that. He tried to tell me it was because I needed synthetic oil, please. That is such nonsense. Once he realized that I wasn’t just going to give in his crap, he looked apologetic, and told me that he would make a phone call and see if he could reduce the price. Cough. He made that phone call and all of a sudden the cost of my oil change went back down to $36. He also noticed I was pretty upset, told me he was “really sorry”, and tried to make it up to by telling me I could bring my back and he’d rotate the tires for free. The tire rotation should have been free in the first place. No thanks. I will no longer trust anyone at Mission Bay Automotive with my car.