THE DIRTY ARMY: Nik, House of Prime Rib in San Francisco has gone to sh*t. The service and attention to detail have disappeared and the hosts and management are plain rude. This San Francisco landmark has been overrun with tourists and is consistently overbooked. So much so that reservations rarely run on time (at least 30 min over) and they have turned most of the bar area into an auxiliary dining room so that there is no more lounge or appropriate waiting area.
I have been coming here for years and recently have been doing a number of 30 person+ business dinners too. Even after spending many thousands of dollars here, I can’t get bare minimum acceptable service. In the last two visits alone…Tables weren’t prepared and people had to stand around while they set everything up (since there is effectively no waiting area) and wine wasn’t delivered until 30-45 min after ordering. It came almost freezing cold – it actually caused condensation on the decanters.
I also had an unsolicited, rude interaction from the old, senile manager who came over to me gruffly to very loudly make certain that I knew that they wouldn’t split up the check.. in front of my guests whom I was treating. Unwelcoming, insulting, a little bizarre and certainly not service oriented. This place used to have class and they cared about their patrons. I’m sure the original owners would be ashamed of what this has turned into. Management appears to care less about repeat business. They will no longer have mine.
Prime Rib is for fat people anyway. You shouldn’t be eating this kind of food.- nik